Reservations
Please try to give us an indication of your estimated arrival time.
All reservations must be guaranteed by a credit/debitcard.
Your card will only be debited should you fail to show up.
Cancellations
Please note that the rates given, are based on information received at the time of booking. Alterations to confirmed reservations may result in a change of rate or, in periods where a minimum stay policy is in place, a refusal of the reservation.
We will always do our utmost to re-let the rooms.
The full charge will be due if cancellation is within one week of arrival, (less any revenue from re-letting:) A no-show will be charged in full. Except during the festivals in August and at New Year and any rugby matches when we have a 14 day cancellation policy.
All cancellations must be made in writing and acknowledged by us before any action can be made. We do recommend you take out travel insurance just in case you have to cancel through something unavoidable.
A non-refundable deposit equivalent to one night's stay is required for all New Year reservations.
Check-out is by 10.30am on day of departure.
An estimated arrival time is kindly requested for all reservations.
The recent weather disruptions are causing implications throughout the UK, not least of all, within the travel & tourism industry. Various press reports issued are that normal cancellation policies will still apply for accommodation providers affected by the current disruption. Travellers who have been instructed to cancel (rather than taking the decision themselves) may be able to claim on their travel insurance depending on their level of cover. Travel insurance is always advised in winter months, and we are happy to supply any documentation you may require for this.
Our policy details that cancellation charges will always apply. However, any revenue received as a result of reselling the cancelled accommodation will be refunded. We will now replace the room you reserved back onto many sites as soon as possible and hopefully will be able to achieve this. |